Job Number 20020397
Job Category Sales and Marketing
Location Sheraton Heathrow Hotel| Colnbrook By-Pass| London| Greater
London| United Kingdom
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
We have excited opportunity for highly motivated and enthusiastic individual
with attention to details.
The Event Executive is responsible for incoming enquiries| from conversion
through to seamless transition to operations for event execution and back to
sales. The Event Executive provides excellent customer service through every
element of the event or group enquiry| utilizing strong selling skills.
Prepares all event documentation and coordinates with all relevant hotel
departments and the customer to ensure consistent| high level service through
pre –event| during event and post event.
Recognizes opportunities to maximize revenue| conversion and drive repeat
The Event Executive takes personal responsibility to adhere to sales and event
brand standards for enquiry handling| event planning| pre & post-event.
Responding to all incoming enquiries in an efficient and professional manner
Maintain diary to help maximize every sales opportunity
Accurately input booking details to the system
Ensure all enquiries are followed up correctly and in a timely manner as per company standards
Winning and retaining business while promoting the awareness of all facilities and services on offer
Make sure all relevant parties receive all correspondence relating to an event
Conduct show rounds of the venue with potential clients wherever possible
Handle telephone| email and online enquiries for functions including weddings| conferences and private dining
Liaise with other departments to ensure seamless delivery on the day
Assist other employees to ensure proper coverage and prompt guest service.
Transmit information or documents using a computer.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Assist coworkers| ensuring they understand their tasks.
Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.
Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Exchange information with other employees using electronic devices (e.g.| Nextel| pagers and two-way radios| email).
Perform general office duties to support Sales & Marketing (e.g.| filing| sending emails| typing| sending outgoing faxes| delivering incoming faxes| copying| opening or distributing mail).
Performs other duties as assigned to meet business needs.
_Guest satisfaction_ _ _
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Provides excellent customer service. Ensures all associates involved in and event or booking understand expectations and parameters.
Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve service performance.
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
Actively solicits feedback from the hotel departments to identify areas for improvement.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
_Sales and Revenue Management_
Delivers a compelling sales experience to drive conversion and repeat business
Provides appropriate feedback to overcome obstacles to selling| including pricing| inventory availability and event execution
Effectively up sells products and services throughout the event process.
Participates in customer site inspections and assists with the sales process when necessary.
Effectively manages customer budgets to maximize revenue and meet customer needs.
Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.