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Job Number 19100934
Job Category Food and Beverage & Culinary
Location London Marriott Hotel Canary Wharf| 22 Hertsmere Road Canary
Wharf| London| Greater London| United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule On-call
Position Type Non-Management/Hourly
Start Your Journey With Us
_Marriott International_ | has 30 renowned hotel brands in 122 countries
around the world| and we’re still growing. We celebrate the dreamers who make
their own mark| and with good reason. Our founders| J.W. and Alice Marriott
started with a small idea| a root beer stand. From there| it grew into a small
hotel business| and then another| bigger one. Together they created something
that changed their future—and maybe yours. A great career has always been a
great adventure. Now it’s your turn.
_Marriott Hotel Canary Wharf and Executive Apartments_ is a unique 5
hotel combining 2 Marriott brands ideally placed in Canary Wharf| provides
convenient access to top attractions in London| including the O2 Arena| ExCeL|
and Olympic Park. Join us here at the London Marriott Hotel West India Quay
for an unforgettable experience.
The duties include but are not limited to:
Ensures that service stations are prepared stocked and ready for service.
Greets all guests using the guests’ name as often as possible.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Speak to guests and co-workers using clear| appropriate and professional language.
Address guests| service needs in a professional| positive| and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Takes orders| serves food and drinks to ensure that guests have a great experience within the department. Follows the ‘sequence of service’ for all meal periods accordingly at all times.
Thank guests with genuine appreciation and provide a fond farewell.
Ensures that all the side jobs assigned at the beginning of the shift are followed and finished before shift end.
Maintains highest level of cleanliness| including safety of furniture| fixtures and fittings. Uses ‘clean as you go’ policy to ensure a clean and tidy work area.
Ensures that the guest bills are accurate. For Bar service the bill has to be on the table at all times as per the redlining LSOP.
Ensures that payment is received from all guests and payments as well as all orders are being posted in Micros.
Recommends and ‘sells’ to guests through menu knowledge| suggestive and up-selling techniques.
Is responsible for the safe keeping of all keys.
Ensures that all food and beverage products are correctly stored| dated| labelled and rotated where necessary.
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
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